Help & Guide

Everything you need to get your live sports and venue events into the calendar app you already use, plus how to keep concerts in a calendar of their own.

Getting started

FanFeed turns the teams, leagues, and venues you follow into a live calendar feed (an .ics subscription). Subscribe once and every game, match, and show lands automatically in Apple Calendar, Google Calendar, Outlook, or any app that reads calendar feeds. Kickoff times update themselves, so you never import anything again.

Pick what you follow in Build My Calendar. One feed carries everything you follow. If you would rather keep concerts separate from games, you can move venue events into their own feed.

Subscribe your feed

On your My Account page, open the Calendar Feeds tab. Each feed has two buttons:

• Add to Apple Calendar (or Google / Outlook, depending on your device). One click hands the feed to your calendar app and subscribes you.
• Copy feed link. This copies the feed URL so you can paste it into any app manually.

Apple Calendar (Mac)

1. Copy the feed URL from your account page.
2. Open Calendar then choose File then New Calendar Subscription.
3. Paste the URL and click Subscribe.
4. Set Auto-refresh to Every hour. This is how often your Mac checks us for changes, so a longer setting means updates reach you later.

Apple Calendar (iPhone and iPad)

1. Open Settings then Calendar then Accounts then Add Account then Other.
2. Tap Add Subscribed Calendar, paste the feed URL, then tap Next and Save.
3. There is no per calendar refresh setting on iPhone. Subscribing on a Mac and letting iCloud carry the calendar across is the most reliable option, otherwise check Settings then Calendar then Accounts then Fetch New Data.

More detail: Add to Apple Calendar.

Google Calendar

1. Copy the feed URL from your account page.
2. Open Google Calendar then choose Other calendars then From URL.
3. Paste the URL and click Add Calendar.
4. Google updates subscribed feeds roughly every 8 to 24 hours; you can't force it sooner.

More detail: Add to Google Calendar.

Outlook

1. Copy the feed URL from your account page.
2. Open Outlook Calendar then choose Add Calendar then From Internet.
3. Paste the URL and click OK.
4. Set the update frequency in Advanced options.

More detail: Add to Outlook.

Venues in their own calendar

By default one feed carries everything you follow, games and venue events together. If you would rather keep concerts apart from games, you can move venue events into a second feed and subscribe to both. Your calendar app can then colour them differently, or hide the concerts while keeping the games.

Split them

1. Go to My Account → Calendar Feeds tab.
2. Turn on Separate venues feed, next to the add buttons in the Add to Calendar panel.
3. An Add Venues to Calendar panel appears below it. Subscribe to that one the same way you subscribed to the first.

Which feed holds what

• Switch off: one feed with your sports, teams and venues in it.
• Switch on: the first feed carries sports and teams, the venue feed carries concerts and venue events. Nothing is in both.

Both feeds update on the same schedule and carry their own name into your calendar app, so "FanFeed" and "FanFeed - Venues" are easy to tell apart. Each is a separate subscription, so set the refresh interval on each.

How often feeds update

FanFeed checks every schedule daily, and your feed carries each change as soon as it is picked up. How quickly that reaches your calendar depends on your app, not on us. Your calendar app decides when to check us, which is why a rescheduled game can still look wrong on your device after we have corrected it:

• Apple Calendar on Mac. The Subscribe box has an Auto-refresh setting. Choose "Every hour" for the freshest results. You can change it later by right clicking the calendar and choosing Get Info.
• Apple Calendar on iPhone. There is no per calendar setting. A calendar subscribed on a Mac and synced through iCloud is the most reliable option; one added directly on the phone follows Settings then Calendar then Accounts then Fetch New Data.
• Google Calendar. Google refreshes subscribed feeds roughly every 8 to 24 hours, and you can't force it sooner.
• Outlook. Timing varies. Set the update frequency in the calendar's advanced options.

Managing your plan

Your current plan, trial status, and renewal date live on the Plan tab of My Account. From there you can start a subscription or open the billing portal to update your card, change plans, or cancel. Payments are handled by Stripe. See our Privacy Policy for details.

Troubleshooting

An event isn't showing up

Check the event preview on your account page, which shows the next 30 days. If the event is there, it's in your feed and your calendar app just hasn't refreshed yet (see refresh timing). If it's not in the preview, make sure you're following that team or venue in Build My Calendar.

My calendar looks out of date

This is almost always app refresh timing. Apple users can lower the refresh interval, while Google users may need to wait for its next sync. Subscribing again forces an immediate pull.

A venue I want isn't listed

We're always expanding venue coverage. Email us the venue name and city and we'll look into adding it.

Contact support

Still stuck? Email support@fanfeed.tv and we'll help.